Returns
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within [number of days, e.g., 3 days] of receiving your order for a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Please include a copy of your order confirmation or packing slip with your return.
To initiate a return, please contact us to obtain a return authorization. We will provide you with instructions on how to return the item(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].
Exchanges
If you need to exchange an item, please contact us to obtain an exchange authorization. We will provide you with instructions on how to return the item and process the exchange.
Non-Returnable Items
Certain items are non-returnable, including [list of non-returnable items]. These items are clearly marked as non-returnable on the product page.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund as appropriate.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return policy applies.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at [info@trideva.com] or [9811984747].